Privacy Policy

This Privacy Policy applies to users of SimData’s iOS application, Android application, or Website (collectively the "Site") and other interactions (e.g., customer service inquiries, emails, phone calls, etc.) you may have with SimData.

The purpose of this Privacy Policy is to help you understand what personal data you share with us. This policy describes what, when, and how we collect data, and how we use and share your personal data across our services.

By using any of our services, you agree to this Privacy Policy.

Information Gathering and Usage

We will collect different information for different purposes depending on how you use the Site.

a. Creating an Account

An Account is required to be able to use the Site and for us to provide the service of the Site to you. It can be created on our Websites or in our Apps.

When you create an Account using your email, Sign in with Apple, Facebook, or Google, we store the information that you provide. This includes:

• Your name (if registering using Facebook or Google). If registering using Sign in with Apple, we only save the name you provide us with.
• Email address
• Your unique ID that we use to track and save your progress on the Site
• Profile picture (if registering using Facebook or Google)
• Your friends/contacts (if registering using Facebook or Google)

You can, at any point, go to “Settings” and click on “disconnect your Facebook or Google account”, or click “delete account”. This will delete all data connected to your Facebook or Google account from our database.

We will keep your SimData data until you request to have it removed. You can at any time request to have your Account deleted, in which case we will delete the data as soon as possible. You will not be able to use the Site after such an event, as all your data will be deleted, including any progress or purchases made.

b. Using the Site

We process and control data about your personal use of the Site when you view content or otherwise interact with our services.

The following purposes are why we use and store Usage Data:

• For error handling and notices. In case something goes wrong or does not work, we need to be able to inform you about it and to handle the errors.
• To sync across devices. To allow you to use your account on more than one device with the same settings, progress, and courses, we store your settings and progress bound to your Account.
• To improve service. We use general statistics and patterns of data to make the service and our Site better. This data includes your mobile phone model, and operating system version. With the data we gather, we can improve our service by analyzing when something doesn’t work for a larger group of people.

As long as you are registered to our services, we will keep this data.

c. Purchasing a Service

When you buy a service from us, we may process any data that you provide, including name, address, preferences, and payment information (“Transaction Data”). Depending on what you buy and where you live, your data may also be processed by a third party, in which case you will be notified about the terms of such processing.

The transaction data will be processed for the purpose of supplying the purchased products and services and keeping proper records of those transactions.

d. Information on the “Leaderboard”

On the “Leaderboard”, you will automatically share some data with others if you have connected using Facebook and/or Google. What you share is your profile picture, your name, your in-app points, and your progress. You can, at any time, go into the “Settings” and disable sharing of your information by disconnecting your Facebook and/or Google account.

e. Contacting Us

When users contact us, we will process the information provided to assist with the issue at hand. We may also use and process some metadata about your communication, such as your IP address and the type of web browser. This data will only be used to help figure out the issue and/or help with communication and is a tool to help us assist you.

f. Being Part of a Survey or Newsletter

If you fill in a survey, we will store the information that you provide. Some third-party systems may also add some information about you that you did not explicitly provide to us. This information can include your time zone, your IP address, your country, and similar data.

If you receive emails that you are no longer interested in, you can opt out by clicking on an unsubscribe link at the bottom of any email newsletter you receive from us. You will then no longer receive newsletter communication from us, and we will remove your data as soon as possible. However, we may still keep your email to supply you with essential information and changes related to the Site, for example, changes to the privacy policy.

The data you provide when you fill in inquiries or surveys may be processed to target offering new courses or content to you.

g. Visiting Our Website

On our websites, we use cookies and similar technologies if your browser supports/accepts them. These cookies can include internally developed cookies as well as third-party cookies. In your browser, you can at any time delete all the cookies we have on you.

You will always be informed on the website if we use cookies.

We use cookies for:

• Basic functions to let you navigate uninterrupted. These cookies are used to provide a seamless experience by e.g., remembering your authentication (so you won’t have to log in every time you enter the site).
• Personalization of advertising campaigns. These cookies help us estimate the effectiveness of our advertising campaigns by examining the reference that a user clicked on to reach our site e.g., how many users came from a Facebook or Google campaign respectively, and who came from a referral link on a blog.
• Improvement of the website. These cookies enable us to improve our services by monitoring how they are used. We do profiling to understand e.g., how many users are reading a certain lesson and for how long (to know how far people progress in the course) or if a video file was viewed in its entirety or only for a short time.

Session cookies will expire when you close your browser, and persistent cookies last for a longer time (normally 2-36 months).

Sharing Information with Third Parties

Unless stated below, we do not disclose your personal data to third parties:

• Within SimData and to authorized third parties. We may share personal data within different branches of SimData, or to authorized third parties who help us process data for specific purposes. This includes for billing purposes and managing marketing campaigns, etc.
• Change of ownership, a merger, or acquisition. If SimData is sold, buys another company, merges, or in other ways reorganizes the business, your personal data may be disclosed within this prospective group (e.g., among sellers and advisers).
• Transfers of personal data across international borders. Our services may be using resources located in different countries e.g., servers. This means your personal data may be transferred across borders and outside of the country in which you use the service. If you live in the EEA, this can mean your data is transferred to countries without or with different rules for data protection than within the EEA e.g., the United States of America.
• Required by the law. If required to disclose your data to certain authorities or law enforcement, or in accordance with applicable law in e.g., civil or criminal legal proceedings.

Analyzing Your Use of the Services

To better understand our business and analyze our operations, we use a number of third-party services. This helps us gather data for statistical analysis purposes and better understand what features and sections of the Site users like, and how we can improve such features or sections. They may also be used to help us understand how advertisement campaigns translate to in-app conversion events.

We use:

• Facebook Analytics: Provides us with aggregated demographics data, insights into retention rates, data on which users make purchases and from which marketing campaigns, and other interactions within the Site.
• Firebase Analytics: Analyzes aggregated user data from our Site or tracks various events on the Site.
• Google Analytics: Tracks data about visitors on our Site and may use cookies to remember the user’s behavior and collect the IP address from users entering our Site.
• Amplitude: Understands how customers use our Site and Services, tracking interactions and providing insights.
• Kochava and Appsflyer: Helps us understand how users find our Site and provides various analytics tools.
• Sentry: Real-time tracking error tracking to help us reproduce and fix crashes on our Site.

Personalized Advertising

We use Facebook and Google to provide personalized advertisements to you at the relevant time. Facebook and Google may use your personal data to tailor these ads.

We use:

• Facebook Ads Manager: To choose which audiences will see our ads on Facebook or other Facebook products.
• Google Ads: To tailor and personalize the ads to the user based on in-app events or identifiers like AAID or IDFA.

Integration of Third-Party Applications

If you use a Third-Party Service to process your personal data (whether integrated into the Site or not), that data will not fall under this Privacy Policy as it won’t be handled by SimData.

California Consumer Privacy Act

If you are a resident of California, you have the right to enhanced privacy protections under the California Consumer Privacy Act (CCPA). For more information on your rights and how to exercise them, please visit our CCPA Privacy Policy page.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].